Genesys Cloud Archive - November 2025
List of the Genesys Cloud release notes published in November 2025.
November 3, 2025
Productividad de los empleados
- Navegación simplificada y actualización de la arquitectura de la información
- AI-generated answers for auto-suggested articles on Agent Copilot
- Mute individual Collaborate chat threads on iOS and Android
- Display checklists through Agent Copilot during interactions
Compromiso con el cliente
- Group ID for subsequent participant segments in group call activity
- Support for authenticated web messaging in single customer view
- Apple Messages for Business forms
Datos, análisis e informes
- Introducing Content Exploration view
- EVTS AWS transcription support for Basque, Catalan, Croatian, Galician, Romanian, Slovak, Tagalog, Thai, and Ukrainian language support
Autoservicio y automatización
- Voice processing prompt for Agentic Virtual Agents
Depreciaciones
- Depreciación: Eliminación del código heredado de Mobile Messenger para Android e iOS
