Genesys Cloud Archive - August 2025
List of the Genesys Cloud release notes published in August 2025.
August 4, 2025
Productividad de los empleados
- Paneles multicontexto
- Resúmenes personalizables en AI Studio
Compromiso con el cliente
- WhatsApp outbound campaign schedules
- Profile panel support for workitems
- Conditional group activation based on real-time metrics
Datos, análisis e informes
- Improved native voice transcription for English
Plataforma abierta
- CX Cloud from Genesys and Salesforce support for agent initiated after call work
- Microsoft Dynamics 365 data actions integration new credential type
Autoservicio y automatización
- Enhanced knowledge suggestions in Genesys Agent Copilot
Depreciaciones
- Depreciación: Eliminación de la integración de Webhooks para la notificación de chat
