Genesys Cloud Archive - January 2025
List of the Genesys Cloud release notes published in January 2025.
January 13, 2025
Compromiso con el cliente
- 2024 Notificación de ampliación de CIDR y requisitos de cortafuegos de Genesys
- SMS and E-mail campaign automation using campaign rules
Datos, análisis e informes
- Native voice transcription support for capitalization, punctuation, and normalization of digits for English language transcripts
- Hindi programs, topics, and phrases support
- Complex journeys persist in post calculation sequenced path order on Journey Management
Productividad de los empleados
- Add descriptions to collaborate chat rooms
Compromiso de los trabajadores
- Algoritmo mejorado de predicción de la carga de trabajo diferida
