Acerca de los clientes integrados de Genesys Cloud

Nota: Este artículo se aplica a Genesys Cloud Embeddable Framework, Genesys Cloud para Chrome, Genesys Cloud para Firefox, Genesys Cloud para Microsoft Teams, Genesys Cloud para Salesforce y Genesys Cloud para Zendesk.

Genesys Cloud offers a range of integration options to extend its contact center capabilities into other enterprise systems. Its embedded clients are variants of Genesys Cloud contact center services that run within third-party applications or as browser extensions for use with any web-based app. Using the Genesys Cloud Embeddable Framework, organizations can also build custom integrations tailored to their environments. These integrations support various interaction types and functionality such as click-to-dial, screen pop, call forwarding, and scripts. 

For organizations seeking deeper alignment between customer engagement and business operations, Genesys Cloud also provides strategic CRM integrations with platforms like Salesforce and ServiceNow. The integration solutions, CX Cloud from Genesys and Salesforce and Unified Experience from Genesys and ServiceNow,  go beyond UI-level embedding to enable intelligent routing, advanced case management, and workflow-driven interaction handling capabilities that significantly enhance agent productivity and reduce resolution time.

Sistemas de terceros

Utilice Genesys Cloud con sistemas de terceros, como Salesforce, Microsoft Teams o Zendesk.

Extensiones de navegador

Utilice Genesys Cloud con una de nuestras extensiones de navegador de Genesys Cloud.

Marco integrable de Genesys Cloud

Si desea integrar Genesys Cloud con otros sistemas y herramientas, desarrolle una integración utilizando las acciones y métodos expuestos. Luego, implemente la integración en su organización Genesys Cloud para uso privado o en AppFoundry para uso público.

Strategic CRM integrations

While Genesys Cloud embedded clients offer lightweight, UI-level integrations within third-party CRMs, strategic partnerships such as those with Salesforce and ServiceNow deliver deeply integrated, co-engineered solutions that combine Genesys Cloud’s interaction capabilities with native CRM workflows, significantly improving agent efficiency and accelerating resolution time.