Genesys Cloud - Próximas funciones
This preview lists the features scheduled for the next Genesys Cloud release. The features will not be live in Genesys Cloud until October 6, 2025. The feature descriptions in the October 6, 2025 Genesys Cloud Release Notes will contain links to the accompanying documentation in the Resource Center or Developer Center. For information about upcoming Genesys Cloud feature releases, see the Feature releases and Announcements sections in Genesys Cloud Release Notes.
La disponibilidad de las funciones puede variar y se basa en factores como, entre otros, la preparación de la región, las licencias del producto y el calendario de lanzamientos de Genesys. Para más información, consulte el calendario de lanzamientos de Genesys Cloud.
Streamlined navigation and information architecture update
Effective now! Get ready for the new Genesys Cloud navigation and information architecture.
- Un menú global unificado que consolidará la navegación en toda la plataforma, incluida una nueva arquitectura de la información, mejorará la estructura de los menús y las etiquetas para mayor claridad y coherencia.
- Repositioned elements such as contextual help, Collaborate, inbox, widget apps, and the user avatar will be located in the top bar.
- Búsqueda global mejorada que incluirá resultados de páginas de menú junto a personas, grupos y ubicaciones. Esta mejora permitirá a los usuarios encontrar de forma más eficiente tanto personas como grupos, así como funciones clave de la plataforma, desde una única interfaz de búsqueda.
- Acceso simplificado a determinadas funciones como parte de los cambios en la navegación. Por ejemplo, se consolidará el acceso al videochat y a las aplicaciones del escenario principal.
If you have already enabled the UI > All Permissions permission in your org, then roles with that permission will automatically include the new Navigation UI permission during the early adopter period. You do not need to explicitly add the new permission to those roles. Effective now, users with those roles will immediately see the new UI.
For more information, see New unified navigation experience coming to Genesys Cloud.
Team schedule view for agents
Agents can now view their colleagues’ schedules in a read-only Management Unit Schedule view. This feature helps agents see who they are working with, who is scheduled after their shift, and who may be available for a shift swap. Administrators control access at the management unit level, ensuring that only authorized agents can view team schedules. With this update, agents gain better visibility into management unit coverage, which improves collaboration, planning, and shift coordination while maintaining administrative oversight of access.
Deprecación: Caducidad del certificado SSO de Genesys Cloud
On December 10, 2025, Genesys Cloud will update its single sign-on certificate ahead of the current certificate’s expiration on January 1, 2026. Genesys chose this date to minimize disruption during the holiday period. The new certificate will be available for download in the admin UI starting November 2, 2025. If your organization uses signed authentication requests or the Single Logout feature, you need to update your Identity Provider with the new certificate. If your provider supports multiple certificates, you may upload it anytime after November 2, 2025. If not, upload the new certificate on or after December 10, 2025. This update helps to ensure secure and uninterrupted single sign-on access in Genesys Cloud.
