Create a new version of a Messenger configuration
- Genesys Cloud CX 2, Genesys Cloud CX 3, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2 Digital, or Genesys Cloud CX 3 Digital license
- Web Deployments > Configurations > All permission
- Web Deployments > Deployments > All permission
- An inbound messaging flow
To create a new version of a messenger configuration, perform the following steps:
- Click Admin.
- Under Message, click Messenger Configurations.
- Navigate to the Messenger configuration you want to create a version of and click the name in the Configuration Name column.
- Make changes to the draft version of the Messenger configuration.
- Click Save New Version.