Genesys Cloud FedRAMP region - Próximas funciones This preview lists the features scheduled for the next Genesys Cloud FedRAMP region release. The features will not be live in Genesys Cloud FedRAMP region until April 29, 2024. The feature descriptions in the April 29, 2024 Genesys Cloud FedRAMP region Release Notes will contain links to the accompanying documentation in the Resource Center or Developer Center. For information about upcoming Genesys Cloud FedRAMP region feature releases, see the Feature releases and Announcements sections in Genesys Cloud FedRAMP region Release Notes.
Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule.
Improved native voice transcription accuracy for Korean dialect
Genesys Cloud improved native voice transcription accuracy for the Korean Korea (ko-KR) language.
Genesys Agent Assist summarization moved to the ACW pane
Agents can now retrieve the Genesys Agent Assist summary of their conversation directly from the wrap-up pane. Previously, agents had to navigate back to the Genesys Agent Assist pane to generate the conversation summary after completing the interaction.
Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Danish, Finnish, and Norwegian language support
Genesys Cloud now supports Danish Denmark (da-DK), Finnish Finland (fi-FI), and Norwegian Norway (nb-NO) language support for Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows.
