Download files in the desktop app

Prerequisites

Content Management User permission assigned to any role

Note: Files always get saved to your Downloads folder.

Click Documents.
Search for a file or open a workspace.
Hover over the file.
Under Actions, click Download.
The Downloads dialog box displays the files that you have downloaded.

Click the image for details.

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To remove the files from this dialog box, click Clear Finished.

Note: Removing files from this dialog box does not affect the files on your device or computer. They remain where you downloaded them.

Tip: On a Mac, use the Cmd+D keyboard shortcut to open the Downloads dialog box and view the files you have downloaded.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.