Use AI Powered slot types in a bot flow

In addition to built-in slot types, Architect supports four custom slot types: list slot type, dynamic list slot type, regular expression slot type, and AI-powered slot type for Virtual Agent.

If you enable Virtual Agent, you can create generative, AI-powered slot types for Virtual Agent when you create a slot from the Natural Language Understanding menu. 

The large language model (LLM) helps Virtual Agent administrators and flow authors to capture and collect multiple slots in any order, capture slots over multiple turns, and make it easier for the bot to understand when customers perform tasks that are more complex for the bot, such as spell out their name. 

With Virtual Agent, you can use numeric, alphanumeric, or free-form AI-powered slots and slot types to improve conversational bot behavior. Free-form slots allow you to add synonyms and examples to help the bot recognize multiple words and phrases for the same slot. These AI-powered options allow you to configure your bot so that conversations between the bot and participant more closely align with human conversations. For more information, see About Genesys Virtual Agent.

For more information about AI-powered slots and slot types, including best practices and limitations, see Virtual Agent slot authoring recommendations and limitations and Free form slot capture examples.

Add a custom AI-powered slot

  1. Create a new voice or digital bot flow or open a previous one.
  2. Enable Virtual Agent.
  3. Bajo Comprensión del lenguaje natural, haga clic Tragamonedas.
  4. Click Slot.
  5. Proporcione un nombre significativo para la ranura.
  6. Under Associated Slot Type, click New AI Powered.
  7. Type a meaningful name for the custom AI-powered slot type.
  8. Hacer clic Ahorrar.

    Add slot type values to your bot flow

    1. Realice uno de estos pasos:
      1. Add a custom AI-powered slot type as described in the previous task.
      2. Create a new voice or digital bot flow or open a previous one, then navigate to Natural Language Understanding > Slots and open the AI-powered slot type to add values.
    2. Under Format, follow one of these steps:
      • Choose Free-form. This type indicates to the bot to expect a long answer, rather than set digits.
        1. Under Description, provide a detailed prompt of the information you want to collect. For example, “The capital cities of Europe,” or “A person’s first and last name.”
        2. Click Example.
        3. Under Example Utterance, provide a potential utterance that the bot might expect. For example, “I once visited Paris,” or “My name is John Doe.”
        4. Under Expected Value, enter the value that the bot should recognize. For example, “Paris,” or “John Doe.”
          Haga clic en la imagen para ampliarla. Virtual Agent Free form slot type
      • Choose Letter-number combination and under Length, set the expected character length of the slot. For example, the number of numbers and characters in your membership ID.
        Haga clic en la imagen para ampliarla. Virtual letter number form slot type
      • Choose Numeric sequence and under Length, set the expected character length of the slot. For example, a 4-digit PIN number.
        Haga clic en la imagen para ampliarla. Virtual Agent numeric slot type
    3. Hacer clic Ahorrar.

    Modificar una ranura

    Para modificar la información de la ranura, en el menú Ranura, seleccione una ranura y haga clic en Editar .

    Eliminar un flujo

    Para eliminar una ranura, en el menú Ranura, seleccione una ranura y haga clic en Borrar .