Comprender la gestión de diccionarios

Dictionary management allows you to fine-tune transcription accuracy by adding organization-specific terms that the engine may not recognize by default.

With dictionary management, Genesys Cloud voice transcription can better recognize unique language subtleties, brand names, industry-specific terms, and internal acronyms across languages and dialects. You can also define correct pronunciation and provide “sounds like” hints to improve recognition.

Note: Dictionary management is only supported for Genesys Cloud native transcription dialects.

Examples of terms

Product or brand names: ProSecure XL, Louis Vuitton
Acronyms: RMA (Return Merchandise Authorization), IRS
Internal terminology: Tier Zero Support, QuickPay Plan

Term attributes you can configure

Sounds like: Provides phonetic hints to guide how the term should be interpreted, improving recognition of brand names or uniquely spelled words.
Boost value: Increases the priority of a term, helping the transcription engine favor it over similar-sounding alternatives. Boost values are only available via the API.

When to use dictionary management

When you have a manageable list of industry-specific terms such as product names, acronyms, or branded phrases that are critical to your business
When you notice consistent recognition errors in transcripts (for example, key terms being misheard, split incorrectly, or omitted)
When launching new products, services, or campaigns with terminology not commonly recognized by standard transcription engines

Caracteristicas clave

A single dictionary list is used across the entire organization
Each term is associated with a single dialect
Administrators can search terms and filter by dialect
Each dialect can contain up to 500 terms
Administrators can add up to 10 alternative spellings per term to aid phonetic recognition
Up to 20 example phrases can be added per term to provide context
Each term can have a maximum of 30 characters
Terms are case-insensitive
Boost values can only be updated via the API
Updates to terms, examples, “sounds like,” or boost values may take up to 30 minutes to propagate across the organization
Dictionary management improves transcription accuracy in both standard and low-latency modes

The following table contains additional examples:

Término	Ejemplos de frases	Suena como
Neurological	Tiene una enfermedad neurológica Degeneración neurológica Una enfermedad neurológica Trastorno neurológico grave	Neuro lógica Euro lógico
Sanidad	Profesional sanitario cualificado	Sanidad Coche sanitario Cuidado de la tierra
Cebado	Cebado de la bomba Preparar la carga Cebar el cerebro	Primer ing Cebado Cronometraje Pry ming
IRS	Una auditoría de Hacienda Siguiendo las directrices del IRS Revisado por Hacienda Solicitado por Hacienda	Los ojos son esenciales Eye Are es I R S Ire resto I RS IR S Sí, heredera. I heredera
Acme	Mi marca favorita es Acme Tortitas marca Acme Fuerte lealtad de acme Me gusta acme	Acne Actuar de rodillas Actúame Hack me
Louis Vuitton	Mi marca favorita es Louis Vuitton Me gustan los bolsos de mano Louis Vuitton Me gustaría pedir una maleta Louis Vuitton	Lui vito Loo e v ton Loo e mordido

For more information, see Work with dictionary management.