About outcomes
Outcomes represent the measurable business goals or results that you want to drive such as a completed purchase, reduced churn, or successful case resolution. Outcomes enable you to track effectiveness, optimize customer journeys, and align interactions with key objectives.
Crear resultados
Define the business results that you want to track such as conversions, renewals, or issue resolutions by creating outcomes that reflect your key goals. When you create an outcome, you specify what success looks like, how it’s measured, and where it applies across the customer journey. This helps you evaluate performance, optimize interactions, and align journeys with meaningful business impact.
Atributos y operadores
Cuando se crea un resultado, se especifican las condiciones que lo hacen posible. Para especificar las condiciones, defina una expresión que incluya un atributo y un operador.
