Genesys Cloud FedRAMP region - Próximas funciones This preview lists the features scheduled for the next Genesys Cloud FedRAMP region release. The features will not be live in Genesys Cloud FedRAMP region until May 13, 2024. The feature descriptions in the May 13, 2024 Genesys Cloud FedRAMP region Release Notes will contain links to the accompanying documentation in the Resource Center or Developer Center. For information about upcoming Genesys Cloud FedRAMP region feature releases, see the Feature releases and Announcements sections in Genesys Cloud FedRAMP region Release Notes.
La disponibilidad de las funciones puede variar y se basa en factores como, entre otros, la preparación de la región, las licencias del producto y el calendario de lanzamientos de Genesys. Para más información, consulte el calendario de lanzamientos de Genesys Cloud.
View and edit imported data via the user interface in the Contact List editor
Outbound administrators can now use the contact list editor within the Genesys Cloud user interface to view imported contact lists. Administrators can also create, edit, and delete individual and bulk contacts. This feature makes available functionality within the Contact List editor and enables customers to validate pre-existing filters, create ad hoc filters, and validate the number of records available once the filter is applied. Also, administrators can designate records as callable or uncallable within this feature, which provides the dynamic capability to make records available or unavailable during an active campaign.
Arabic language support for voice and digital bot flows, knowledge workbench, intent miner, and Agent Assist
Genesys Cloud now supports UAE Arabic (ar-AE) for Genesys Dialog Engine Bot Flows, Genesys Digital Bot Flows, knowledge workbench, intent miner, and Agent Assist.
Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Chinese (Simplified/Mandarin), Korean, and Polish language support
Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows support is now available for Chinese (Simplified/Mandarin) (zh-CN), Korean Korea (ko-KR), and Polish Poland (pl-PL).
