Genesys Cloud
New unified navigation experience coming to Genesys Cloud
| Anunciado el | Fecha efectiva | Idea |
|---|---|---|
| 2025-06-23 | - | - |
In a future release, Genesys Cloud will introduce a redesigned navigation system and an updated information architecture aimed at improving usability and streamlining how users access features across the platform. The upcoming changes reorganize the layout into a hierarchical, clearly labeled global menu. While the features themselves remain unchanged, the way users reach and interact with them will become more intuitive and efficient.
Key improvements
- A unified global menu that consolidates navigation across the entire platform and improves clarity through a structured menu system.
- A new top bar displaying consistent page titles, a back button for easier orientation, and relocated elements like Collaborate, Inbox, and the User Avatar.
- Improved Global Search that now includes menu page results alongside people, groups, and locations, allowing users to find platform features more quickly from a single search.
- Simplified access to features. For example, consolidated access to Favorites, Video Chat, and main stage apps.
- Feature parity with the current UI, ensuring every page and function remains accessible, even for components that haven’t yet been fully modernized.
This new navigation system will be delivered as a single update rather than in phases, marking a shift from the earlier plan for gradual rollout. All existing UI components will be accessible through the new structure, whether or not they’ve been technically updated behind the scenes. To ensure continuity, the new navigation will support opt-in/opt-out toggles at the Agent level.
