Configure and activate the Transcription Connector integration

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To use your preferred third-party transcription provider using the Transcription Connector integration in Genesys Cloud, you must first add and configure the integration.

Note: You can configure up to 10 Transcription Connector integration instances for an organization.
  1. Hacer clic Administración.
  2. Debajo Integraciones, haga clic en Integraciones.
  3. Hacer clic Integración.
  4. Search for or navigate to the Transcription Connector integration. 
  5. In the Transcription Connector tile, click Install.
    Note: A message appears and informs you that the integration installed successfully. The Transcription Connector integration opens to the Details tab.
  6. (Optional) In the Details tab, Genesys highly recommends that you enter a unique name for the integration that you want to configure. For example, “Transcription Connector – Third-party transcription provider name”.
  7. Haga clic en el Configuración pestaña.
  8. On the Properties tab, fill in the connection URI details.
  9. Agregue las credenciales:
    1. Haga clic en el Cartas credenciales pestaña.
    2. Hacer clic Configurar. Se abre el cuadro de diálogo Configurar credenciales.
    3. Enter the API key and client secret.
    4. Hacer clic OK.
  10. Hacer clic Ahorrar.
  11. To activate the Transcription Connector integration, in the Status column click Inactive. The Change Status dialog box opens.
  12. Haga clic en Sí. El estado de la integración cambia a Active.