Genesys Cloud - Virtual Agent (Bots & IVR) tag

List of the Genesys Cloud release notes that include the Virtual Agent (Bots & IVR) release notes tag.
September 29, 2025

Productividad de los empleados

  • Streamlined Navigation and Information Architecture Update

Compromiso con el cliente

  • Apple Pay support for Apple Messages for Business
  • Architect digital bot flow list picker support
  • Set time- and duration-based conditions in campaign rules
  • Use custom SMTP servers for email campaigns and agentless email
  • Administrators can now bring their own SMS SMPP provider
  • Idle agent count for conditional group activation or deactivation
  • Expired callback queue reassignment

Datos, análisis e informes

  • Administrators can now search content from HTML emails
  • Topic miner Korean and Japanese language support
  • Native voice transcription for core dialects

Plataforma abierta

  • Unified Experience from Genesys and ServiceNow Genesys Cloud Background Assistant (GCBA) support

Autoservicio y automatización

  • Transcription and storage of caller’s final voice input
  • Content-based search for knowledge base articles in Norwegian, Danish and Finnish
  • Swiss German language support in Architect

Compromiso de los trabajadores

  • Enhancements to visual components in the interaction details page

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