Genesys Cloud - Interaction & Screen Recording tag
List of the Genesys Cloud release notes that include the Interaction & Screen Recording release notes tag.
September 29, 2025
Productividad de los empleados
- Streamlined Navigation and Information Architecture Update
Compromiso con el cliente
- Apple Pay support for Apple Messages for Business
- Architect digital bot flow list picker support
- Set time- and duration-based conditions in campaign rules
- Use custom SMTP servers for email campaigns and agentless email
- Administrators can now bring their own SMS SMPP provider
- Idle agent count for conditional group activation or deactivation
- Expired callback queue reassignment
Datos, análisis e informes
- Administrators can now search content from HTML emails
- Topic miner Korean and Japanese language support
- Native voice transcription for core dialects
Plataforma abierta
- Unified Experience from Genesys and ServiceNow Genesys Cloud Background Assistant (GCBA) support
Autoservicio y automatización
- Transcription and storage of caller’s final voice input
- Content-based search for knowledge base articles in Norwegian, Danish and Finnish
- Swiss German language support in Architect
Compromiso de los trabajadores
- Enhancements to visual components in the interaction details page
