Genesys Cloud - Estimated wait time tag
List of the Genesys Cloud release notes that include the Estimated wait time release notes tag.
March 31, 2025
Compromiso con el cliente
- 2024 Notificación de ampliación de CIDR y requisitos de cortafuegos de Genesys
- Introducing outbound WhatsApp campaigns support
Productividad de los empleados
- Paneles multicontexto
- Conversation details for agents
- Prevent agents from staying on queue without a selected station
Gestión de cuentas
- Attribute-based access control
Datos, análisis e informes
- View average sentiment score across performance views
- Retrieve Estimated Wait Time (EWT) by label
- Analytics agent activity API filter and sort agents based on conversation activity
- Agent Timeline Detail view
Plataforma abierta
- Sync external email interaction data in Genesys Cloud EX
- Genesys Cloud Voice phone numbers in Argentina, Brazil, Mexico, and Colombia
Compromiso de los trabajadores
- Add or remove individuals from automatic development and feedback modules assignment
- Gamification Contests
Autoservicio y automatización
- Query jobs API typeId as a primary filter and increased filter limits
Depreciaciones
- Deprecation: Amazon Lex V1 bot integration
