Transcription Connector pricing

Use Transcription Connector to stream conversation audio to a third-party transcription service and then receive predefined transcription events in return. 

• Genesys charges for each active portion of the Transcription Connector session. You can stream to a maximum of 10 Transcription Connector integrations per organization. 
• Genesys charges for a single stream even if your organization has two or more active Transcription Connector integrations. Genesys Cloud uses only one audio stream for transcription at any given time.
• If your organization has customer sentiment analysis or topic spotting feature enabled, Genesys charges for post-processing of third-party transcriptions. You must have an active WEM add-on license to use these features. When using Transcription Connector, you are charged under the feature-specific WEM allocation.
• Genesys charges for the Transcription Connector session when transcription begins and stops charging when transcription ends.
• Genesys does not bill customers during pauses during the voice transcription, customer-initiated pauses from the AudioHook server, or when the server is disabled.
• Genesys charges conversations per each minute that Transcription Connector runs.
• Genesys realiza un seguimiento del uso real y luego lo redondea al minuto más cercano al final del mes.
• Los niveles de volumen están disponibles. Para obtener más información, comuníquese con su gerente de éxito del cliente o representante de ventas.

For information about Genesys Transcription Connector pricing, see Transcription Connector in the AppFoundry and click Pricing.