Configurar una integración de webhook de Zendesk

1. Crea un objetivo como se especifica en la documentación de Zendesk.
   • Seleccione Destino de URL como tipo de destino.
   • En el URL , use el valor de Notificación de Webhook de Genesys Cloud.
   • Establezca el método en CORREO.
   • Establezca el nombre del atributo en datos.
     Nota:  los Objetivo de prueba La opción no funciona con Genesys Cloud.
2. Crea un disparador como se especifica en la documentación de Zendesk.
   • En Realizar estas acciones, seleccione Notificaciones: Notificar objetivo.
   • Asegúrese de que el objetivo creado anteriormente esté seleccionado.
   • Copie y pegue el bloque JSON correspondiente en el Mensaje campo.

Activador de comentario de ticket

{"event": "ticket_comment", "vía": "{{ticket.via}}", "ticket_type": "{{ticket.ticket_type}}", "updated_at": "{{ticket.updated_at}}" , "url_with_protocol": "{{ticket.url_with_protocol}}", "id": "{{ticket.id}}", "title": "{{ticket.title}}", "prioridad": "{{ ticket.priority}} "," score ":" {{ticket.score}} "," updated_at_with_timestamp ":" {{ticket.updated_at_with_timestamp}} "," organization.name ":" {{ticket.organization.name} } "," status ":" {{ticket.status}} "," due_date ":" {{ticket.due_date}} "," due_date_with_timestamp ":" {{ticket.due_date_with_timestamp}} "," etiquetas ":" {{ticket.tags}} "," cc_names ":" {{ticket.cc_names}} "," link ":" {{ticket.link}} "," solicitante ": {" first_name ":" {{ticket .requester.first_name}} "," last_name ":" {{ticket.requester.last_name}} "," nombre ":" {{ticket.requester.name}} "," idioma ":" {{ticket.requester .language}} "," tags ":" {{ticket.requester.tags}} "," locale ":" {{ticket.requester.locale}} "," notes ":" {{ticket.requester.notes }} "," time_zone ":" {{ticket.requester.time_zone}} "," id ":" {{ticket.requester.id}} "," teléfono ":" {{ticket.re quester.phone}} "," extended_role ":" {{ticket.requester.extended_role}} "," role ":" {{ticket.requester.role}} "," detalles ":" {{ticket.requester. detalles}} "," firma ":" {{ticket.requester.signature}} "," organización ":" {{ticket.requester.organization}} "," external_id ":" {{ticket.requester.external_id} } "," email ":" {{ticket.requester.email}} "}," in_business_hours ":" {{ticket.in_business_hours}} "," created_at_with_timestamp ":" {{ticket.created_at_with_timestamp}} "," cuenta ":" {{ticket.account}} "," url ":" {{ticket.url}} "," created_at ":" {{ticket.created_at}} "," external_id ":" {{ticket.external_id }} "}

Activador de creación de tickets

{"event": "ticket_created", "vía": "{{ticket.via}}", "ticket_type": "{{ticket.ticket_type}}", "updated_at": "{{ticket.updated_at}}" , "assignee": {"first_name": "{{ticket.assignee.first_name}}", "last_name": "{{ticket.assignee.last_name}}", "nombre": "{{ticket.assignee.name }} "," idioma ":" {{ticket.assignee.language}} "," etiquetas ":" {{ticket.assignee.tags}} "," locale ":" {{ticket.assignee.locale}} "," notes ":" {{ticket.assignee.notes}} "," time_zone ":" {{ticket.assignee.time_zone}} "," id ":" {{ticket.assignee.id}} ", "phone": "{{ticket.assignee.phone}}", "extended_role": "{{ticket.assignee.extended_role}}", "role": "{{ticket.assignee.role}}", "detalles ":" {{ticket.assignee.details}} "," firma ":" {{ticket.assignee.signature}} "," organización ":" {{ticket.assignee.organization}} "," external_id ": "{{ticket.assignee.external_id}}", "email": "{{ticket.assignee.email}}"}, "url_with_protocol": "{{ticket.url_with_protocol}}", "id": "{{ ticket.id}} "," título ":" {{ticket.title}} "," prioridad ":" {{ticket.priority}} "," puntuación ":" {{ticket.score}} "," updated_at_wit h_timestamp ":" {{ticket.updated_at_with_timestamp}} "," current_user ": {" first_name ":" {{ticket.current_user.first_name}} "," last_name ":" {{ticket.current_user.last_name}} ", "nombre": "{{ticket.current_user.name}}", "idioma": "{{ticket.current_user.language}}", "etiquetas": "{{ticket.current_user.tags}}", "configuración regional ":" {{ticket.current_user.locale}} "," notas ":" {{ticket.current_user.notes}} "," time_zone ":" {{ticket.current_user.time_zone}} "," id ": "{{ticket.current_user.id}}", "phone": "{{ticket.current_user.phone}}", "extended_role": "{{ticket.current_user.extended_role}}", "rol": "{ {ticket.current_user.role}} "," detalles ":" {{ticket.current_user.details}} "," firma ":" {{ticket.current_user.signature}} "," organización ":" {{ticket .current_user.organization}} "," external_id ":" {{ticket.current_user.external_id}} "," email ":" {{ticket.current_user.email}} "}," organization.name ":" {{ ticket.organization.name}} "," status ":" {{ticket.status}} "," due_date ":" {{ticket.due_date}} "," due_date_with_timestamp ":" {{ticket.due_date_with_timestamp}} " , "tags": "{{ticket.tags}}", "cc_names": "{{ticket.cc_names}}", "link": "{{ticket.link}}", "solicitante": {"first_name ":" {{ticket.requester.first_name}} "," last_name ":" {{ticket.requester.last_name}} "," nombre ":" {{ticket.requester.name}} "," idioma ": "{{ticket.requester.language}}", "tags": "{{ticket.requester.tags}}", "locale": "{{ticket.requester.locale}}", "notas": "{ {ticket.requester.notes}} "," time_zone ":" {{ticket.requester.time_zone}} "," id ":" {{ticket.requester.id}} "," teléfono ":" {{ticket .requester.phone}} "," extended_role ":" {{ticket.requester.extended_role}} "," role ":" {{ticket.requester.role}} "," detalles ":" {{ticket.requester .details}} "," firma ":" {{ticket.requester.signature}} "," organización ":" {{ticket.requester.organization}} "," external_id ":" {{ticket.requester.external_id }} "," email ":" {{ticket.requester.email}} "}," in_business_hours ":" {{ticket.in_business_hours}} "," creado_at_with_timestamp ":" {{ticket.created_at_with_timestamp}} "," cuenta ":" {{ticket.account}} "," url ":" {{ticket.url}} "," created_at ":" {{ticket.cr eated_at}} "," external_id ":" {{ticket.external_id}} "}

Activador de cambio de estado de ticket

{"event": "ticket_comment", "vía": "{{ticket.via}}", "ticket_type": "{{ticket.ticket_type}}", "updated_at": "{{ticket.updated_at}}" , "url_with_protocol": "{{ticket.url_with_protocol}}", "id": "{{ticket.id}}", "title": "{{ticket.title}}", "prioridad": "{{ ticket.priority}} "," score ":" {{ticket.score}} "," updated_at_with_timestamp ":" {{ticket.updated_at_with_timestamp}} "," organization.name ":" {{ticket.organization.name} } "," status ":" {{ticket.status}} "," due_date ":" {{ticket.due_date}} "," due_date_with_timestamp ":" {{ticket.due_date_with_timestamp}} "," etiquetas ":" {{ticket.tags}} "," cc_names ":" {{ticket.cc_names}} "," link ":" {{ticket.link}} "," solicitante ": {" first_name ":" {{ticket .requester.first_name}} "," last_name ":" {{ticket.requester.last_name}} "," nombre ":" {{ticket.requester.name}} "," idioma ":" {{ticket.requester .language}} "," tags ":" {{ticket.requester.tags}} "," locale ":" {{ticket.requester.locale}} "," notes ":" {{ticket.requester.notes }} "," time_zone ":" {{ticket.requester.time_zone}} "," id ":" {{ticket.requester.id}} "," teléfono ":" {{ticket.re quester.phone}} "," extended_role ":" {{ticket.requester.extended_role}} "," role ":" {{ticket.requester.role}} "," detalles ":" {{ticket.requester. detalles}} "," firma ":" {{ticket.requester.signature}} "," organización ":" {{ticket.requester.organization}} "," external_id ":" {{ticket.requester.external_id} } "," email ":" {{ticket.requester.email}} "}," in_business_hours ":" {{ticket.in_business_hours}} "," created_at_with_timestamp ":" {{ticket.created_at_with_timestamp}} "," cuenta ":" {{ticket.account}} "," url ":" {{ticket.url}} "," created_at ":" {{ticket.created_at}} "," external_id ":" {{ticket.external_id }} "}