Genesys Cloud
Revised BYOC trunk metrics to support call session service

In a future release, Genesys Cloud will update how BYOC trunk metrics are collected and reported to align with the upcoming Call Session Service (CSS) architecture. This update includes providing more trunk metrics and removing Quality of Service (QoS) as a reported metric. These changes help maintain observability and operational control as Genesys Cloud evolves its telephony architecture, and ensures that administrators will have the tools they need to monitor trunk health and performance in the CSS environment.

Por qué es importante

Previously, trunk metrics relied on Edge-based trunk instances, which are being deprecated as part of the move to CSS. Under the new architecture, those instances no longer exist, and trunk metrics must be restructured to support this change. Without this update, important monitoring and diagnostic data would be lost for environments using CSS.

• New metrics structure – BYOC trunk metrics are being rewritten to function without relying on individual trunk instances. This shift ensures compatibility with CSS, where trunk instances no longer exist.
• Improved detail – The revised metrics provide more granular and relevant information tailored to how trunks operate in the CSS model.
• QoS removed: Quality of Service (QoS) is no longer an available metric due to its dependency on legacy components that are being replaced.

Benefits for telephony administrators

• Continued visibility – Ensures ongoing access to critical trunk status and performance data after migrating to CSS.
• Modernized architecture – Aligns trunk metrics with the cloud-native model, reducing dependencies on deprecated Edge infrastructure.
• Enhanced clarity – Offers a cleaner, more reliable view of trunk behavior in distributed deployments.