¿Genesys Cloud transmite medios fuera de su región cuando se utiliza la integración de Nuance Recognizer as a Service?

Genesys Cloud streams audio in real time to a user-configurable API URL endpoint for Nuance Recognizer as a Service (NRaaS). NRaaS is a Genesys Cloud integration with Nuance, an external automatic speech recognition (ASR) provider, which requires Genesys to route requests to cloud services hosted outside the Genesys cloud infrastructure. Therefore, for example, even if the Genesys Cloud organization that uses the NRaaS integration is located in Mumbai, Genesys Cloud cannot guarantee that it keeps all streamed audio exclusively within the Mumbai region. Also, if a Genesys org is based in Mumbai, but the NRaaS integration supports languages like Canadian French or Italian, Nuance serves those languages from data centers in Canada and Europe, respectively. According to the Nuance documentation, ASR requests for these languages must be sent to Nuance URLs hosted in those regions, outside the Mumbai region. The same applies to all Genesys Cloud regions.

Note: Nuance has announced that Nuance Recognizer as a Service will reach end-of-life (EOL) by 2027. For more information, see Deprecation: Nuance Recognizer as a Service, Nuance TTS, and Nuance Mix Bot.